Motohub Return Policy

Motohub is committed to creating a trusted marketplace that is fair to both buyers and sellers. This policy outlines our Return Policy and our Buyer Protection program, designed to ensure fair and transparent transactions.

 

Return Window:

Returns are permitted within 72 hours of confirmed delivery if the item is return-eligible or protected by Motohub Buyer Protection. Following this period, the sale is considered final, and the funds will be released to the seller.

 

If your product is eligible for returns

Before requesting a return, buyers should first contact the seller directly to find a resolution. If the problem persists, a return can be initiated by clicking the "Request Return" button located in the Order Details section.

You’ll be asked to select the reason for your return. These reasons fall into two categories:

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Personal Reasons for return:

• Changed my mind
• Ordered by mistake
• Did not fit
• Arrived later than expected
• Other reasons

For returns due to Personal Reasons, the buyer refund will be reduced to cover return shipping and payment processing fees.

 

Product Reasons for return:

• Item was confirmed lost by carrier
• Item was damaged in transit
• Item does not function as intended
• Item is significantly different from described in the listing
• Item is counterfeit, inauthentic, or misrepresented
• Item is missing components or incomplete
• Wrong item was sent

Buyers must provide clear photo evidence of the product issue. If damaged during transit, images of the packaging and shipping label must also be included. Additional documentation may be requested by the Motohub Support and must be submitted within 48 hours. If photo evidence is not provided within the required timeframe, then the return may be canceled, the sale will be finalized, and the funds will be released to the seller.

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For either return reason, the buyer will receive a prepaid return label upon approval of the return. The package must be scanned by the carrier within 5 business days of return approval to remain valid. If the return is not shipped within adequate time as described above, then the return may be canceled, the sale will be finalized, and the funds will be released to the seller.

The buyer must return the item in the same condition as received – unmodified and secured in the original packaging. Items returned in worse condition or damaged may not be eligible for a refund.

If your product is not eligible for returns

If the seller does not accept returns/refunds, you are still protected by Motohub Buyer Protection, which allows full or partial refunds for major issues when valid evidence is provided within 72 hours of carrier-confirmed delivery. 

 

Covered by Motohub Buyer Protection:

• Item was confirmed lost by carrier
• Item was damaged in transit
• Item is significantly different from described in the listing
• Wrong item was sent
• Item is missing components or incomplete
• Item does not function as intended
• Item is counterfeit, inauthentic, or misrepresented

Not covered by Motohub Buyer Protection:

• Transactions conducted outside Motohub
• Issues with forwarded or re-shipped orders
• Unauthorized or fraudulent purchase (should be handled through your payment provider)

How to request Motohub Buyer Protection:

• Contact the seller within 72 hours of carrier-confirmed delivery
• If unresolved, reach out to Motohub Support
• Our team will review the case and guide you through next steps